Frequently Asked Questions
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Everything you need to know about partnering with Africa’s Legends. From account approval to global logistics, we ensure a seamless experience for our trade partners.
We are a wholesale supplier and sell to approved retailers, tourism businesses, event companies and other resellers. We do not sell directly to the public. To apply for a wholesale account, email info@africaslegends.co.za or submit a request through our website with some information about your business.
Yes. Our current minimum order value is R2,000 excluding VAT and delivery. Minimum order quantities may also apply to certain products and customised items.
We will review your order for stock availability, pricing and delivery requirements. If you are a payment-upfront customer, we will then send you a pro-forma invoice for payment.
Payment is by EFT only. We do not accept cash deposits, credit cards or PayPal.
Payment-upfront customers must pay before an order is processed or released. For new customers, the funds must reflect as cleared in our bank account before the goods can be collected or dispatched. For your protection, never pay into amended bank details received by email without first verifying them with our office using the contact details on this website.
Approved customers with an established trading history may apply for a credit account. Credit approval is subject to our standard checks and Terms and Conditions. Approved credit terms are normally 30 days from invoice date.
We use approved courier companies for deliveries within South Africa. Delivery charges, including transit insurance, are added to your invoice and depend on the destination, weight and volume of the order. You may also arrange collection from our Cape Town premises once we have confirmed that your order is ready. Goods collected by you or your own courier are at your risk once they leave our premises. We do not send orders through the Post Office or PostNet.
Yes. We supply customers throughout Africa and internationally. Export shipments are normally handled through approved export agents on an Ex Works (EXW) basis. You may appoint your own export agent or transporter. The applicable VAT treatment and export documentation requirements will be confirmed for each shipment.
Processing times depend on stock availability and the products ordered. Made-to-order and customised products—including certain jewellery, gift sets and embroidered items—require additional lead time. We will provide an estimated completion or dispatch date after reviewing your order. Courier delivery times depend on the destination and are outside our direct control.
Yes. Selected products can be customised with embroidery, engraving, branding or other design elements. Customisation may involve minimum quantities, once-off setup charges and additional lead time. Artwork must be approved before production begins, and customised goods may require payment in advance. Please contact us to discuss your requirements.
If the packaging is damaged, opened or appears to have been tampered with:
- Photograph the packaging before opening it.
- Record the damage on the courier’s waybill before signing.
- Check the contents as soon as possible.
- Send us photographs of the packaging and affected products, together with a copy of the waybill.
Please notify us promptly so that we can assess the claim and, where appropriate, arrange a credit or replacement.
Please contact us for approval before returning any goods. Approved returns must be securely packed and sent by courier to our Cape Town premises. Correctly supplied goods are returned at the customer’s cost and must be received unused, undamaged and in resalable condition. Credits and returns are subject to our Terms and Conditions.
Our soft toys are tested in accordance with the applicable European toy-safety standards. Supporting certification is available on request.
Payment Methods
To maintain high security and low transaction costs for our partners, we accept EFT (Electronic Funds Transfer) only. Orders are processed once the payment has cleared in our account.
Credit Accounts
All initial orders are strictly Pro-Forma. Credit accounts may be considered for established partners after 12 months of consistent trading history and a successful credit vetting process.
Delivery & Courier
We partner with leading logistics providers to ensure safe transit. Delivery costs are calculated based on volume and destination. Clients are allowed to arrange their own courier collection from our main distribution hub.
Returns & Damages
Any damaged goods must be reported within 48 hours of receipt with photographic evidence. Returns are only accepted for manufacturing defects or shipping damages as per our Trade Terms.
Yes. We deliver nationwide using trusted courier partners. Delivery charges are added to your invoice and are based on destination, weight and volume.
Yes. We supply customers throughout Africa and internationally. Export orders are generally supplied on an ex-works basis, although alternative arrangements can be discussed.
Delivery times depend on product availability, order size and any customisation requirements. Our team will provide an estimated lead time when processing your order.
Please inspect your delivery upon receipt and notify us immediately of any damage or shortages. Photographs may be required to support a claim.
Returns may be accepted by prior arrangement. Please contact us before returning any goods.
We are a wholesale supplier and sell exclusively to registered businesses such as retailers, lodges, and event companies.
To apply, contact us and request a client application form. Once approved, you will receive login details to access pricing and ordering.
Payment is strictly via EFT.
Orders are processed once payment reflects in our bank account.
Yes. We offer customisation such as embroidery and product branding.
- Setup fees may apply
- Minimum quantities apply
- Artwork must be approved before production
Yes. We supply customers across Africa and internationally using approved export agents.
Logistics & Delivery
Delivery & Courier
We partner with leading logistics providers to ensure safe transit. Delivery costs are calculated based on volume and destination. Clients are allowed to arrange their own courier collection from our main distribution hub.
Returns & Damages
Any damaged goods must be reported within 48 hours of receipt with photographic evidence. Returns are only accepted for manufacturing defects or shipping damages as per our Trade Terms.
We supply registered retailers, lodges, tourist attractions, event companies and other approved resellers. To apply for an account, contact us at info@africaslegends.co.za with details of your business. Once approved, you will receive login details to access pricing and place orders online.
No. Africa's Legends is a wholesale supplier and does not sell directly to consumers.
Yes. Our current minimum order value is R3,000 excluding VAT and delivery charges.
Approved customers can place orders through our website or by contacting our sales team directly.
Payment is by EFT only. New customers are required to pay before goods are dispatched. Approved account customers may apply for credit facilities.
Yes. Established customers may apply for credit facilities, subject to approval.
Yes. Many products can be personalised or customised, including embroidered items and selected souvenir ranges. Minimum quantities and setup charges may apply.
Yes. Our soft toys are independently tested and certified to comply with applicable European safety standards.
Once your account is approved, you will be able to access our product catalogue and submit orders directly.
A pro-forma invoice will be issued for payment before processing begins.
Shape
No. We do not sell directly to the public. All orders must meet wholesale requirements.
Yes. The current minimum order value is R3000 (excluding VAT and delivery).
Financials
Payment Methods
To maintain high security and low transaction costs for our partners, we accept EFT (Electronic Funds Transfer) only. Orders are processed once the payment has cleared in our account.
Credit Accounts
All initial orders are strictly Pro-Forma. Credit accounts may be considered for established partners after 12 months of consistent trading history and a successful credit vetting process.