Q1         I am a retailer, how can I buy from you?

A1          Contact us on This email address is being protected from spambots. You need JavaScript enabled to view it., briefly describe your business and request the client application form and Ts & Cs.  Once your application has been completed and approved you will be issued with a user name and password.  This will give you access to the prices and order form on the site. 

              If there is no activity on your user name and password for 12 months your account will be made inactive.  To re-activate your account you will need to contact us again.

Q2         Can I buy 1 or 2 items from you?

A2          No, we are strictly wholesalers supplying to on-sellers, for example retailers and events companies.

Q3         How will my order be delivered?

A3          We make use of courier companies for our local deliveries. 

You are welcome to arrange collection yourself from our premises in Cape Town.  Should you prefer to do that you will be required to confirm in writing who will be collecting the order and the date of collection after you have been notified your order is ready. 

We do not use the Post Office, Postnet or any other services, besides our couriers, for sending out orders.

We add insurance to the courier costs charged to you so if you choose to arrange your own collection you are strongly advised to insure the order as we cannot be responsible for any loss or damage to the order from when it leaves our premises. 

If you are outside of South Africa we make use of Export Agents.  Terms of shipping are ex works. 

Q4         Do you charge for delivery?

A4          Yes.  The courier costs will be added to your invoice.  Courier costs are based on area, weight and volume so we will only be able to give you an estimate of the cost once we receive your order.  We add insurance to the delivery costs.  This became necessary due to the high number of hijackings and goods going missing or being damaged in transit.  Should you prefer to organize your own courier to collect, or someone to collect on your behalf, you will be responsible for the goods once they leave our warehouse so we strongly advise you to insure them.

Q5         Can you deliver outside of South Africa?

A5          Yes.  We have a large number of customers throughout Africa and as far afield as Australia and New Zealand.  We use approved export agents to forward the order to you.  You may organise pick-up and delivery yourself but in that case VAT will be added to the order, as per South African tax regulations.

Q6         Is there a minimum order value?

A6          Yes. For wholesale customers the minimum order value is currently R3000 plus VAT and delivery.  This is subject to change but you will be advised when placing the order.

Q7         How do I pay?

A6          After you place your order a pro-forma invoice will be emailed to you.  The bank details are included on the invoice but a bank confirmation letter will be sent to you when you first register with us.  If you do not receive the bank letter kindly request it as we cannot be held liable for payments made into the incorrect bank accounts.  Payment is to be made by EFT prior to the goods being picked up or delivered.  For new customers, payment must reflect and be cleared in our bank prior to the goods being released.

Q8         Do you give credit?

A8          For established customers of good standing, we offer credit terms.  After buying 4 or 5 times from us, new customers may apply for credit.  A credit application form should be requested from our office. Credit terms for approved customers are 30 days from invoice date.

Q9         How long will my order take?

A9          We have a great team that works hard to have your order processed as quickly as possible.  If your order includes customised items, such as embroidery on blankets, this will cause a delay as these items will have to be made specifically for you.  Once you know what you would like to order one of our sales staff will be able to advise on estimated delivery times.  If you are a cash up-front customer, we are not able to process the order, or send goods for customisation, until the proof of payment has been received. 

There are a number of items we do not keep stock of but we make to order, for example jewellery, table cloth weights and glass gift sets. You will need to allow time for these to be made should you order them.

Many of our clients are in rural areas that may only have courier delivery once a week so please bear this in mind.  We will notify you when your order has been collected by the courier company but cannot confirm the date of delivery.  We are able to supply the courier tracking number on request.

Q10       Can I pay on-line?

A10       No, payment is by EFT only (please note, no cash deposits).

Q11       Do you have credit card facilities?

A11       No, payment is by EFT only.

Q12       Do you have a Paypal account?

A12       No, payment is by EFT only.

Q13       Do you have retailers of your products in Europe?

Q13       No, but we are able to send orders to Europe.

Q14       I am a new client and would like customised embroidery on some of the products I would like to order.  Is this possible?

A14       Yes, it is possible.  For new clients however, the embroidered items need to be paid for prior to the goods being sent away to be embroidered.  There are once off set up costs for the customization (these are costs charged by our supplier).  All logos etc will be signed off by you prior to any work going ahead.  After the initial set up costs there are charges per item of embroidery and there is a minimum order of 20 items each time.

Q15       Can my items be personalized?

A15       Yes.  See Q14 above re embroidery.  Speak to us about your personal requirements as we are able to customise many of our magnets and other items.

Q16       What should I do if my order arrives damaged?

A16       Refer firstly to question 3 above regarding insurance of the order. If we have arranged the delivery with our courier company: If the boxes are damaged on delivery, or the security tape is broken or there is evidence it has been tampered with, please take photos of the boxes before opening them.  Note the damage on the waybill from the courier company prior to signing for delivery.  Once the boxes are opened check for damaged and missing items and, if there are any, send the photos of the boxes and the damaged items to our admin office along with a copy of the waybill. 

              We wrap and pack all our products very carefully but on occasion some do get broken or damaged.  If you do receive damaged goods please send us a photo when the order is received and request a credit note.

Q17       How do I return goods?

A17       Contact us to notify us which items you are returning and when we can expect to receive them back.  Pack them well and courier the goods back to our offices in Cape Town (please send the courier tracking details). You are strongly advised to insure the package.  If the goods are received back in the same condition that they were sent you will be credited with the full amount.  The courier charge for goods returned that were supplied correctly and in good condition will be for the customer’s account.

Q18       Do you use the Post Office to send orders and may I return them via the Post Office?

A18       No we do not use the Post Office and goods may only be returned via courier or dropping off at our premises in Cape Town.

Q19       How do I know your soft toys are safe?

A19       Our soft toys are tested and certified in accordance with exacting relevant European Standards.